This Privacy Policy explains how Confabulation Corporation (“Ollie,” “we,” “us,” or “our”) collects, uses, and shares information when you use the Ollie Text Assistant, our text-based assistant delivered via SMS, MMS, RCS, and iMessage. This Policy also covers your visits to the Ollie website.
When you text Ollie, we collect limited information such as your phone number, the messages you send, and device or usage data. We use this data to respond to your requests, send reminders or follow-ups, improve Ollie, keep the platform safe, and comply with the law.
Ollie does not promote sponsored or paid products. Any recommendations are intended to be unbiased and user-focused. We may advertise Ollie itself on third-party platforms.
Ollie uses automated systems, including AI, to generate responses. These responses may be inaccurate or incomplete. You should verify important information and consult a professional when appropriate.
1. Who We Are
Ollie is operated by Confabulation Corporation.
Address: 8910 University Center Lane, Suite 400, San Diego, CA 92122
Email: hello@ollie.ai
If you have questions about this policy or your data, contact us anytime.
2. Overview: How the Ollie Text Assistant Collects Information
We collect information in three main ways:
- Information you provide directly (when you text Ollie)
- Information collected automatically (usage and technical data, including from our website)
- Information from service providers (for messaging delivery, analytics, and security)
3. Information We Collect
Depending on how you interact with the Ollie Text Assistant, we may collect:
- Phone number
- Messages or instructions you send to Ollie
- Photos or media you voluntarily share via MMS
- Preferences, goals, or reminders you ask Ollie to remember
- Device, browser, and/or usage information
- Timestamps, interaction frequency, and diagnostic data
We only collect information necessary to operate and improve the Ollie Text Assistant.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our website to operate Ollie, understand how people use our site, and improve performance.
These technologies may collect information such as your IP address, browser type, device information, and interactions with our pages.
We use this information for:
- Website functionality and security
- Analytics and product improvement
- Measuring the effectiveness of our marketing
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
California residents may have the right to learn more about the categories of information collected through cookies and to opt out of certain data uses, as described in the “Your Privacy Rights” section.
Cookie categories
- Strictly necessary. Required for the website to function (for example, keeping the site secure and remembering your place in a workflow). These cannot be turned off.
- Functional. Remember your preferences (for example, language or region) to give you a smoother experience.
- Analytics. Help us understand how visitors use our site (for example, which pages are popular and where users come from). We use these to improve Ollie.
- Advertising and marketing. Measure the effectiveness of our marketing and may be set by third parties to track your activity across websites for advertising purposes. We only use advertising cookies where you have given consent through our cookie banner.
Managing your cookie preferences
You can manage cookies in several ways:
- Through your browser settings (each browser has its own controls for blocking or deleting cookies)
- By emailing privacy@ollie.ai if you need help
“Do Not Track.”We do not currently respond to legacy “Do Not Track” browser signals because there is no industry standard for how to interpret them. Use the Global Privacy Control or our cookie banner instead.
5. Privacy When You Text Ollie
When you use the Ollie Text Assistant through SMS, MMS, RCS, or iMessage, we collect information needed to operate the text-based service.
Information We Collect via Text Messaging
- Your phone number
- Message content you send to Ollie
- Photos or media sent via MMS
- Message timestamps and delivery metadata
- Group chat participation (if you include others)
Why We Use This Information
We use your text messages to:
- Respond to your requests
- Send reminders or follow-ups you ask for
- Provide summaries or helpful suggestions
- Improve service reliability, safety, and quality
Messaging Consent & Opt-Out
By texting Ollie, you consent to receive messages from Ollie related to the service.
- Message and data rates may apply
- Message frequency varies based on usage
- Text STOP at any time to opt out
- Text HELP for help
6. Message Content & AI Processing
Ollie uses third-party large language model providers (such as Anthropic and OpenAI) to generate responses to your messages. Large language models can make mistakes; always double check responses. Your message content is sent to these providers solely to generate a response, and is governed by their enterprise data-protection commitments, which prohibit them from using your content to train their public models. We may also use de-identified or aggregated message data to evaluate, debug, and improve Ollie’s own systems (for example, to measure response quality or detect abuse). Message content may be reviewed or used in aggregate to improve Ollie’s systems, with safeguards in place to protect user privacy.
- We do not sell your message content or share it for cross-context behavioral advertising
- We do not use the content of your messages to train third-party AI models for general use
- Message content is used to provide and improve the service
- We do not provide medical, legal, or financial advice
7. Data Retention
We retain personal information only as long as necessary to:
- Provide the service
- Maintain required records
- Improve and secure Ollie
You may request deletion at any time. To delete your text-message information, simply text Ollie to request deletion or email us at hello@ollie.ai.
Specific retention periods
- Phone number and basic profile information: kept while your number is active with the service; deleted within 30 days of a deletion request (excluding backups, which are purged within 90 days).
- Message content and media (SMS/MMS/RCS/iMessage messages and any photos you send): retained for up to 24 months from the date sent, unless you request earlier deletion.
- Diagnostic and security logs: retained for up to 12 months.
- Billing and subscription records: retained for the period required by tax, accounting, and consumer-protection laws (typically up to 7 years).
We may retain information longer where necessary to comply with law, resolve disputes, or prevent fraud and abuse.
8. Sharing Information
We may share information with trusted service providers who help us operate the Ollie Text Assistant, such as:
- Messaging delivery providers
- Cloud hosting services
- Analytics and security partners
- AI and machine learning providers (under enterprise data-protection commitments)
These providers may only use data on our behalf and under contractual safeguards.
We may also share information if required by law or to protect safety.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion
- Opt out of certain uses
To exercise your rights, contact privacy@ollie.ai.
California residents may have additional rights under the CCPA.
9a. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights. We provide the disclosures below to help you exercise them.
- Categories of personal information we collect: identifiers (phone number, device IDs); commercial information (subscription and purchase history, if any); internet/network activity (usage data, interactions with the Services); approximate geolocation data (derived from IP address); and the contents of messages and photos you send us.
- How we use it: see Sections 5 and 6 of this Policy.
- Sources: directly from you, from your device and carrier, and from our service providers (see Section 8).
- Your rights:the right to know what we collect about you; to correct inaccurate information; to delete your information; to opt out of “sale” or “sharing” of your information; and to limit our use of sensitive personal information.
We do not sell or share your personal information for cross-context behavioral advertising as those terms are defined under the CCPA.
To exercise your rights, email privacy@ollie.ai. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to act on your behalf. We will not discriminate against you for exercising your privacy rights.
10. Children’s Privacy
The Ollie Text Assistant is intended for use by adults (18 and older). We do not knowingly collect personal information directly from children under 13. If a parent or legal guardian believes that a child has provided us with personal information without their consent, they may contact us to request deletion.
Adults may use Ollie to manage information about their household, including their children. When you do, you are the user and are responsible for the information you share about your child. We treat that information as your User Content under our Terms of Use.
11. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is 100% secure, but we take security seriously. If we become aware of a security incident affecting your personal information, we will notify you and applicable regulators as required by law and without undue delay.
Our safeguards include:
- Encryption of personal information in transit (TLS) and at rest
- Access controls limiting employee access to personal information on a need-to-know basis
- Logging, monitoring, and regular security testing
- A documented incident response process
- Vendor security reviews for our service providers and subprocessors
We are pursuing SOC 2 Type I certification and align our security practices with industry-standard frameworks. We will update this Policy as our certifications evolve.
12. Changes to This Policy
We may update this Privacy Policy as Ollie evolves. We’ll update the “Last updated” date and, when appropriate, notify users of material changes.
13. Contact Us
Questions or concerns? hello@ollie.ai
Privacy questions and rights requests (access, correction, deletion, opt-out): privacy@ollie.ai
Security concerns or incident reports: hello@ollie.ai
Legal notices: legal@confabulation.ai
Mail: Confabulation Corporation, 8910 University Center Lane, Suite 400, San Diego, CA 92122