These Terms of Use (“Terms”) govern your access to and use of the Ollie Text Assistant, our text-based assistant delivered via SMS, MMS, RCS, and iMessage, operated by Confabulation Corporation (“Confabulation,” “Ollie,” “we,” “us,” or “our”) (collectively, the “Services”).
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Plain-Language Summary (Not a substitute for the full Terms)
Ollie is a personal-use text assistant for adults. Ollie is not a substitute for professional advice. Some features may require a paid subscription that auto-renews until you cancel; you can cancel any time. You own the content you send us, but you give us a license to use it to run the Service. We try to keep the Service available but don’t guarantee uptime. If we have a dispute, you generally agree to resolve it through individual arbitration rather than in court — you have 30 days from accepting these Terms to opt out.
1) Who Can Use the Ollie Text Assistant
Eligibility: Ollie is intended for use by adults (18 years or older). By using the Services, you represent that you are at least 18. Parents or guardians may use Ollie to manage information related to their household or children, but children may not independently use the Services.
Personal use only: The Services are for personal, family, or household use only (no commercial use unless we agree in writing).
2) What the Ollie Text Assistant Is (and Isn’t)
The Ollie Text Assistant provides assistance through automated systems, including AI, by text message. Ollie may help you organize tasks, reminders, planning, summaries, and other information.
Ollie is not a professional service. The Services do not provide medical, legal, financial, or other professional advice. Any outputs may be inaccurate or incomplete. You are responsible for verifying important information and making your own decisions.
3) Terms for Text Messaging Services (SMS / MMS / RCS / iMessage)
This section applies when you interact with Ollie by text message or iMessage.
- Consent to receive messages: By using the Services, you consent to receive messages related to providing the Services (including confirmations, reminders, follow-ups, and support).
- Opt-out: You can opt out at any time by texting STOP. For help, text HELP.
- Carrier terms: Message and data rates may apply. Message delivery is not guaranteed and may be affected by your carrier or device.
- Group chats: If you add others to a group chat, you represent you have permission to include them and you understand that messages may be visible to all participants in that thread.
If you send us a phone number that is not yours, you represent you have authority to do so.
The Services are provided by Confabulation through supported messaging platforms.
4) Subscriptions, Billing, and Cancellation
Some features of the Ollie Text Assistant may require a paid subscription. Pricing and billing frequency will be clearly displayed before you subscribe and again on your receipt.
- Subscriptions may auto-renew unless canceled before the renewal date.
- You can cancel by texting Ollie to request cancellation or by emailing hello@ollie.ai.
- Refunds are subject to the policies described below and applicable law.
Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method for each renewal until you cancel.
Renewal reminders. For monthly subscriptions, your receipt will reflect upcoming charges.
Cancellation. You can cancel at any time by texting Ollie or by emailing hello@ollie.ai. Cancellation stops future renewals; access continues through the end of the period you have already paid for.
Price changes. We may change subscription prices for future billing periods. We will notify you at least 30 days before a price change takes effect. If you do not cancel before the change takes effect, you accept the new price.
Refunds. We do not generally offer refunds for partial billing periods, except where required by law. If you believe you have been charged in error, contact hello@ollie.ai.
Taxes. Prices may not include applicable taxes, which will be added at checkout where required.
Failed payments and suspension. If we cannot collect payment, we may suspend or cancel your access to paid features. We will give you a reasonable opportunity to update your payment method first.
4a) Service Availability
We aim to keep the Services available, but we do not guarantee uninterrupted operation. The Services may experience downtime for maintenance, updates, or factors outside our control (including factors related to your carrier or messaging platform). We do not provide credits or refunds for outages unless required by law. We will use reasonable efforts to notify subscribers of significant planned downtime.
5) Your Content and Permissions
You may send content through the Services, such as messages, photos, and other materials (“User Content”).
You own your User Content. But to operate the Services, you grant us a limited license to use it.
License you grant us
You grant Confabulation a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and modify your User Content solely to:
- provide the Services,
- maintain and improve the Services,
- ensure safety, security, and compliance,
- and enforce these Terms.
This license ends when your User Content is deleted from our systems, except:
- where retention is required by law,
- or where content is stored in backups for a limited period.
6) Acceptable Use
You agree not to misuse the Services. You will not:
- Break the law or violate others’ rights
- Attempt to access or disrupt our systems. This includes but is not limited to malicious prompt injection.
- Reverse engineer or scrape the Services. This includes but is not limited to exfiltrating Ollie’s system prompts.
- Use the Services to generate or share unlawful, harmful, or abusive content.
- Upload or share sensitive data you don’t have the right to share (e.g., payment card numbers, government IDs).
- Use the Services for commercial purposes without our written permission.
We may suspend or terminate access if we believe you have violated these Terms or if necessary to protect the Services, users, or others.
7) Third-Party Services and Links
The Services may integrate with or rely on third-party services (e.g., SMS providers, messaging platforms, analytics, or other services). We don’t control those services and are not responsible for their content or practices.
8) Intellectual Property
The Services (including the software, design, logos, and content provided by us) are owned by Confabulation and protected by law. We grant you a limited, revocable, non-transferable license to use the Services for personal use in accordance with these Terms.
9) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE.
Beta Features
Some features of the Services may be offered as “Beta” (early access) features. Beta features may be modified, suspended, or discontinued at any time, may not work as expected, and may be more prone to errors. To the extent permitted by law, we have no liability for issues related to Beta features. Any feedback you provide about Beta features may be used to improve the Services without compensation to you.
10) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONFABULATION AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF $120 OR THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
11) Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Confabulation from claims arising out of:
- your misuse of the Services,
- your User Content,
- your violation of these Terms,
- or your violation of any law or third-party rights.
12) Termination
You may stop using the Services at any time by texting STOP. We may suspend or terminate your access to all or part of the Services at any time, including for violations of these Terms, safety reasons, or nonpayment.
When your use of the Services is terminated, we will delete your personal information in accordance with the retention schedule in our Privacy Policy, except where retention is required by law. You may request deletion at any time by texting Ollie or emailing hello@ollie.ai.
13) Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by texting you, posting an update on our website, or within the Services). Continued use after changes take effect means you accept the updated Terms.
14) Dispute Resolution and Arbitration Agreement
In plain language: If you and Ollie have a dispute we cannot resolve directly, you generally agree to resolve it through individual arbitration rather than in court, and you cannot join a class action. You have 30 days from accepting these Terms to opt out of arbitration by emailing legal@confabulation.ai. Even if you opt out of arbitration, the rest of these Terms still apply. The full terms are below.
Informal resolution first: Before arbitration, you agree to contact us at legal@confabulation.ai and attempt to resolve disputes informally.
Binding arbitration: Except for claims that can be brought in small claims court or disputes related to intellectual property, any dispute will be resolved by binding arbitration on an individual basis.
No class actions: You and Confabulation agree not to bring class actions or representative proceedings.
Opt-out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@confabulation.ai with your name and a clear statement of your intent to opt out.
Governing rules / location: Arbitration will be administered by the AAA under its applicable rules. The seat of arbitration will be San Diego County, California unless required otherwise by applicable law.
15) Governing Law
These Terms are governed by the laws of the State of California, except where preempted by federal law, and subject to any mandatory local consumer protections that apply to you.
16) Contact
Questions about these Terms? Contact: legal@confabulation.ai
For general questions or support: hello@ollie.ai. For privacy questions or requests (including access, correction, or deletion of your information): privacy@ollie.ai. For legal notices: legal@confabulation.ai.
Mail: Confabulation Corporation, 8910 University Center Lane, Suite 400, San Diego, CA 92122